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Customer Service Representative Danish, Medical technology, Heerlen Netherlands

Customer Service Representative Danish, Medical technology, Heerlen Netherlands

Solliciteer direct
Opleidingsniveau: HBO Dienstverband: Vast Salaris: 2500 - 3500

Over de functie

Are you able to provide a professional level of support to the Back Office & Field sales staff and customers by processing a broad knowledge of  products, processes, tools and policies and ability to monitor product & information flows as well as resolving issues. In this role you contribute to the company goals in the areas of customer satisfaction. We offer you a position where where you offer day-to-day support in Order-To-Cash  processes (orders, disputes & credits, enquiries, returns, monitoring...) as well as Supply Chain processes (PAR level, carrier scheduling...) through analytical and operational support. Other responsibilities include exceptional return flow management such as; return info check-creation in SAP, pick up arrangement & follow-up & update SAP, and responsibility for Service & Repair management:  creation in SAP,   return arrangement, offer preparation & manage the invoicing.

Responsibilities:

  • Monitoring physical & information flows 
  • Issue resolution and reactive communication towards the customer and coordination is the issues.
  • Handle and monitor; orders, disputes & credits, enquiries, returns.
  • Managing all incoming calls (including orders) and incoming e-mails. 
  • Provide a professional level of support to the Back Office & Field sales staff and customers.
  • All  administration activities will be placed in SAP, which is leading. 

Over het bedrijf

This organization is the world's largest medical technology company, but they come from humble beginnings. It was founded in 1949 as a medical equipment repair shop by Earl Bakken and his brother-in-law, Palmer Hermundslie. Over the years, they developed additional core technologies, including implantable mechanical devices, drug and biologic delivery devices, and powered and advanced energy surgical instruments. Today, their technologies are used to treat nearly 40 medical conditions.
 

Functie-eisen

​To be successful in this role, you are a pro-active team player with a distinct drive for execution and results. You have a strong focus on customer satisfaction and are able to build lasting relationships with clients and colleagues in other departments and disciplines. Managing several tasks and projects at once poses no problem for you. 

  • Bachelor degree (or at least MBO+)
  • (Near-) native in Danish & fluent in English
  • 1 to 3 years experience in customer service and order management
  • Excellent communication skills (verbal and written)
  • Computer literacy (MS-Office and preferably SAP/ ERP)

Arbeidsvoorwaarden

We offer you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged. Your Development Plan will challenge you to further develop your personal skills and competencies, to build your career within our global organization.

  • Startdate: a.s.a.p.
  • Starting salary between €2300 - €3000 (40 hour work week), this is based on age and number of years of experience in a similar position
  • 24 holidays based on your worked hours a year and 8% holiday money
  • Travel costs are partially covered

Contactinformatie

For more info or questions about this vacancy please contact Jacky Timmermans - Schmeits via jacky.timmermans@experis.nl or call 06-46928761

Samenvatting

Geplaatst:20-11-2017Salaris:2500 - 3500
Specialisme:Supply chain & LogisticsOpleidingsniveau:HBO
Locatie:HeerlenErvaring:Tot 3 jaar
Branche:Techniek/industrieDienstverband:Vast
Geplaatst:20-11-2017
Salaris:2500 - 3500
Specialisme:Supply chain & Logistics
Opleidingsniveau:HBO
Locatie:Heerlen
Ervaring:Tot 3 jaar
Branche:Techniek/industrie
Dienstverband:Vast

Sollicitatieprocedure

Solliciteer op deze functie door hierboven op 'Solliciteer direct' te klikken. In ons sollicitatieproces is een cv verplicht maar een motivatiebrief is niet nodig.

Over Experis


Experis is onderdeel van ManpowerGroup. We bemiddelen tussen organisaties en professionals in vaste en interimbanen. Wij hebben de overtuiging dat plezier in het werk en werken vanuit persoonlijke drijfveren, leidt tot succes. Experis verbindt de ambitie van werkgevers met de talenten van professionals. Als deze samenkomen, behalen we samen een optimaal resultaat. Dit doen we al meer dan 30 jaar met veel plezier, succes en toewijding.

Experis. A different kind of talent company.