As a Helpdesk specialist within the Industrial Equipment Group, which develops and markets leading-edge industrial equipment solutions, you will mainly have to provide phone technical support to the customers and to the Field Service Technicians. More specifically, you will have to:
Solve technical problems encountered by customers and answer their questions over the phone;
Suggest the purchase of technical service or replacement parts;
Complete follow up reports regarding problems solving;
Promote preventive maintenance;
Receive customer’s complaints and ensure the follow up;
Support Field Service Technicians in the resolution of problems encountered during service calls or during modification of equipment on customer sites;
Program customer’s equipment;
Ensure the creation and update of customer records in the database.
Prepared to do on site service if needed.
Over het bedrijf
Our client is one of the largest industrial flexible packaging equipment manufacturers in the industry. They provide completely integrated packaging lines from bulk product infeed to the wrapped pallet. All of their systems are designed, manufactured and integrated by their own team, ensuring the very best communication among the various parts of our packaging lines. This world-class leader, supports its success through innovation, teamwork and the skills of its team members around the world. Are you an ambitious individual whose key objectives are reaching goals and offering the optimal customer experience? Join the team of our client and make a real contribution to its growth!
1 to 2 years of relevant experience
College training in Electrical Engineering, Industrial Automation or Industrial Maintenance;
Any combination of experience and relevant training will be considered;
Abilities to work with electrical and mechanical components, pneumatics and PLC’s;
Available for on-call shifts (in rotation);
Bilinguism (English & Dutch); more languages is an asset
The company offers a varied and interesting job in an international and leading company in the industrial segment. They offer attractive salary and fringe benefits .
Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Erik Schultink via email@example.com of bel 088-1715319.
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