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Technical Support Technician (Helpdesk)

Technical Support Technician (Helpdesk)

Solliciteer direct
Opleidingsniveau: HBO Dienstverband: Vast Salaris: 2500 - 3500

Over de functie

As a Helpdesk specialist within the Industrial Equipment Group, which develops and markets leading-edge industrial equipment solutions, you will mainly have to provide phone technical support to the customers and to the Field Service Technicians. More specifically, you will have to:

  • Solve technical problems encountered by customers and answer their questions over the phone;
  • Suggest the purchase of technical service or replacement parts;
  • Complete follow up reports regarding problems solving;
  • Promote preventive maintenance;
  • Receive customer’s complaints and ensure the follow up;
  • Support Field Service Technicians in the resolution of problems encountered during service calls or during modification of equipment on customer sites;
  • Program customer’s equipment;
  • Ensure the creation and update of customer records in the database.
  • Prepared to do on site service if needed.

Over het bedrijf

Our client is one of the largest industrial flexible packaging equipment manufacturers in the industry. They provide completely integrated packaging lines from bulk product infeed to the wrapped pallet. All of their systems are designed, manufactured and integrated by their own team, ensuring the very best communication among the various parts of our packaging lines. This world-class leader, supports its success through innovation, teamwork and the skills of its team members around the world. Are you an ambitious individual whose key objectives are reaching goals and offering the optimal customer experience? Join the team of our client and make a real contribution to its growth!

Functie-eisen

  • 1 to 2 years of relevant experience or for starters with relevant traineeship / internship / side job experience

  • College training in Electrical Engineering, Industrial Automation or Industrial Maintenance;

  • Any combination of experience and relevant training will be considered;

  • Programming PLC's;

  • Abilities to work with electrical and mechanical components, pneumatics and PLC’s;

  • Available for on-call shifts (in rotation);

  • Customer oriented;

  • English language skills is a must; Dutch is pre but not a must;

Arbeidsvoorwaarden

The company offers a varied and interesting job in an international and leading company in the industrial segment. They offer attractive salary and fringe benefits .

Contactinformatie

More info? Please e-mail: erik.schultink@experis.nl or call +31-88-1715319.

Samenvatting

Geplaatst:24-11-2017Salaris:2500 - 3500
Specialisme:WerktuigbouwOpleidingsniveau:HBO
Locatie:EerselErvaring:5 tot 10 jaar
Branche:Techniek/industrieDienstverband:Vast
Geplaatst:24-11-2017
Salaris:2500 - 3500
Specialisme:Werktuigbouw
Opleidingsniveau:HBO
Locatie:Eersel
Ervaring:5 tot 10 jaar
Branche:Techniek/industrie
Dienstverband:Vast

Sollicitatieprocedure

Solliciteer op deze functie door hierboven op 'Solliciteer direct' te klikken. In ons sollicitatieproces is een cv verplicht maar een motivatiebrief is niet nodig.

Over Experis


Experis is onderdeel van ManpowerGroup. We bemiddelen tussen organisaties en professionals in vaste en interimbanen. Wij hebben de overtuiging dat plezier in het werk en werken vanuit persoonlijke drijfveren, leidt tot succes. Experis verbindt de ambitie van werkgevers met de talenten van professionals. Als deze samenkomen, behalen we samen een optimaal resultaat. Dit doen we al meer dan 30 jaar met veel plezier, succes en toewijding.

Experis. A different kind of talent company.