Are you a passionate leader about technology, highly skilled at providing amazing customer service, and have the ability to thrive in a fast-paced environment? Then we are looking for you. As an IT Field Tech you are going to assist in the management of IT operations and support application at local Uber offices. You will be responsible for maintaining quality IT services and driving change for the business.
You will manage 17+ level 1 IT Technicians across EMEA
Provide guidance and work with the rest of Global Level 1 team which consists of 130+ technicians
Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis.
Act as the primary contact for internal Uber support requests.
Project manage field specific components related to operational goals and application support.
Audits tasks to ensure quality and look for workflow deficiencies and deploy strategies to streamline workflows.
Educates Uber employees on basic computing functions.
Contact and collaborate with software and hardware vendors to solve technical issues as needed.
Participate with a 3rd party in the developing and maintaining service level agreements and ongoing management of service level compliance and assist in driving the support knowledge base.
Develop an overall training strategy based on customer needs through the development and maintenance of policies and standard operating procedures.
Prepare the office for new product/service releases and stay on the forefront of emerging industry practices, ensuring compliance with IT security and general controls.
Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network; performs break/fix or remote installations as needed.
Onboarding administration; prepares new hire hardware for deployment.
Responsible for maintaining local inventory accuracy and coordinating equipment logistics; order, receive, unboxing and organizing deliveries.
Over het bedrijf
Experis is working with different customers. This time we have an interesting job opportunity at Uber in Amsterdam. Their goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness. This position is part of the IT team.
3 years of experience in leadership (Service Desk Experience is preferred)
A deep understanding of root-cause analysis.
Strong understanding of Mac OS architecture.
Ability to perform command line troubleshooting to resolve individual application failures. Mac OS X system administration and applications, including OS configuration, troubleshooting, and knowledge of applications including MS Office, iWork, VMware Fusion, Apple Remote Desktop.
Strong knowledge of Windows is a plus; troubleshooting and application support, including MS Office.
Working knowledge the following technologies:
Active Directory and basic AD administration
Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups
Cloud storage services
Basic terminal command knowledge
Communications and video conferencing tools, including Zoom and WebEx
Issue and bug tracking software platforms, preferably JIRA
Documentation tools such as Confluence
Familiarity with Casper Endpoint Management Solutions.
Experience supporting TCP/IP networks, LAN/WAN design and administration, and wireless networking is desirable.
Excellent interpersonal communication skills
Experience with managing a team onsite as well as remote
Ability to deliver outstanding customer service
Ability to apply critical thinking to complex user requests
Experience with mobile device management platforms such as airwatch
IOS and Android mobile device support experience
Interested? Please get in touch with Nathalie van Klaveren via email@example.com or 06-15888909.
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Dit doen we al meer dan 30 jaar met veel plezier, succes en toewijding.