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IT Field Tech Lead Amsterdam

IT Field Tech Lead Amsterdam

Solliciteer direct
Opleidingsniveau: HBO Dienstverband: Interim Salaris: 3500 - 5000

Over de functie

 

Are you a passionate leader about technology, highly skilled at providing amazing customer service, and have the ability to thrive in a fast-paced environment? Then we are looking for you. As an IT Field Tech you are going to assist in the management of IT operations and support application at local Uber offices. You will be responsible for maintaining quality IT services and driving change for the business.

 

  • You will manage 17+ level 1 IT Technicians across EMEA
  • Provide guidance and work with the rest of Global Level 1 team which consists of 130+ technicians 
  • Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis.
  • Act as the primary contact for internal Uber support requests.
  • Project manage field specific components related to operational goals and application support.
  • Audits tasks to ensure quality and look for workflow deficiencies and deploy strategies to streamline workflows.
  • Educates Uber employees on basic computing functions.
  • Contact and collaborate with software and hardware vendors to solve technical issues as needed.
  • Participate with a 3rd party in the developing and maintaining service level agreements and ongoing management of service level compliance and assist in driving the support knowledge base.
  • Develop an overall training strategy based on customer needs through the development and maintenance of policies and standard operating procedures.
  • Prepare the office for new product/service releases and stay on the forefront of emerging industry practices, ensuring compliance with IT security and general controls.
  • Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network; performs break/fix or remote installations as needed.
  • Onboarding administration; prepares new hire hardware for deployment.
  • Responsible for maintaining local inventory accuracy and coordinating equipment logistics; order, receive, unboxing and organizing deliveries. 

Over het bedrijf


 
Experis is working with different customers. This time we have an interesting job opportunity at Uber in Amsterdam. Their goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness. This position is part of the IT team. 

Functie-eisen

 

 

  • 3 years of experience in leadership (Service Desk Experience is preferred)
  • A deep understanding of root-cause analysis.
  • Strong understanding of Mac OS architecture.
    • Ability to perform command line troubleshooting to resolve individual application failures. Mac OS X system administration and applications, including OS configuration, troubleshooting, and knowledge of applications including MS Office, iWork, VMware Fusion, Apple Remote Desktop.
    • Strong knowledge of Windows is a plus; troubleshooting and application support, including MS Office.
  • Working knowledge the following technologies:
    • Active Directory and basic AD administration
    • Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups
    • Cloud storage services
    • Basic terminal command knowledge 
    • Communications and video conferencing tools, including Zoom and WebEx
    • Issue and bug tracking software platforms, preferably JIRA
    • Documentation tools such as Confluence
    • Familiarity with Casper Endpoint Management Solutions. 
  • Experience supporting TCP/IP networks, LAN/WAN design and administration, and wireless networking is desirable.
  • Excellent interpersonal communication skills
  • Experience with managing a team onsite as well as remote
  • Ability to deliver outstanding customer service
  • Ability to apply critical thinking to complex user requests
  • Experience with mobile device management platforms such as airwatch
  • IOS and Android mobile device support experience 

Contactinformatie

Interested? Please get in touch with Nathalie van Klaveren via nathalie.van.klaveren@experis.nl or 06-15888909.

Samenvatting

Geplaatst:22-09-2017Salaris:3500 - 5000
Specialisme:Infrastructure & SupportOpleidingsniveau:HBO
Locatie:AmsterdamErvaring:5 tot 10 jaar
Branche:Automatisering/ITDienstverband:Interim
Geplaatst:22-09-2017
Salaris:3500 - 5000
Specialisme:Infrastructure & Support
Opleidingsniveau:HBO
Locatie:Amsterdam
Ervaring:5 tot 10 jaar
Branche:Automatisering/IT
Dienstverband:Interim

Sollicitatieprocedure

Solliciteer op deze functie door hierboven op 'Solliciteer direct' te klikken. In ons sollicitatieproces is een cv verplicht maar een motivatiebrief is niet nodig.

Over Experis


Experis is onderdeel van ManpowerGroup. We bemiddelen tussen organisaties en professionals in vaste en interimbanen. Wij hebben de overtuiging dat plezier in het werk en werken vanuit persoonlijke drijfveren, leidt tot succes. Experis verbindt de ambitie van werkgevers met de talenten van professionals. Als deze samenkomen, behalen we samen een optimaal resultaat. Dit doen we al meer dan 30 jaar met veel plezier, succes en toewijding.

Experis. A different kind of talent company.