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Customer Success Manager

Customer Success Manager

Solliciteer direct
Opleidingsniveau: HBO Dienstverband: Interim Salaris: 2500 - 3500

Over de functie

The Customer Success Manager (CSM) will be the primary contact for a base of accounts to ensure the service is successfully deployed, then to drive adoption, up-sell/cross-sell accounts, ensure customer retention and to manage/reduce churn. 

The Customer Success Manager will work closely with Sales and other teams in providing a high level of service to the customer and to understand their business. 

Overall Responsibilities: 
• Manage the deployment of the company's Cloud Collaboration products and services 
• Managing base of accounts with focus on these KPIs: Net Retention, Upsell/cross-sell, Churn and Spark Utilization 
• Successfully maintain extensive interaction with various members of cross-functional teams to ensure focus and delivery of services and solutions 
• Maintain consistent and effective pro-active communication with the assigned account base 
• Maintain a high level of knowledge on products and services on offer 

Over het bedrijf

Take full advantage of the opportunities available in a fast-paced environment and reap the benefits of a Fortune 100 company that’s considered one of the Best Big Companies to Work For.
Capitalize on your passion and product knowledge to deliver the #1 Web Meeting experience worldwide.

Functie-eisen

Desired Qualifications & Experience: 
• 4-year degree or equivalent 
• Experience in a customer facing position or recent graduate. 
• Prioritising and driving multiple objectives related to growing customer base 
• Ability to present and communicate to various levels within customer’s organisation 
• Exceptional organisational, written and verbal communication skills 
• Technical aptitude: understanding what we sell and best practices for using 
• Strong ability to work in a team environment 
• Self-starter: must possess the ability to manage day-to-day work with minimal supervision 
• Well organised and articulate; must be able to prioritise and execute effectively in a fast-paced environment 

•Native German speaker, fluency in English required. Additional languages, such as French or Spanish are a plus. 
or
Native French speaker, fluency in English required. Additional languages, such as German, Spanish and Italian are a plus. or
Native Italian speaker, fluency in English required. Additional languages, such as French, German or Spanish are a plus.

Contactinformatie

Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Nathalie van Klaveren via nathalie.van.klaveren@experis.nl of bel 06-15888909.

Samenvatting

Geplaatst:06-09-2017Salaris:2500 - 3500
Specialisme:ProjectmanagementOpleidingsniveau:HBO
Locatie:AmsterdamErvaring:3 tot 5 jaar
Branche:ICTDienstverband:Interim
Geplaatst:06-09-2017
Salaris:2500 - 3500
Specialisme:Projectmanagement
Opleidingsniveau:HBO
Locatie:Amsterdam
Ervaring:3 tot 5 jaar
Branche:ICT
Dienstverband:Interim

Sollicitatieprocedure

Solliciteer op deze functie door hierboven op 'Solliciteer direct' te klikken. In ons sollicitatieproces is een cv verplicht maar een motivatiebrief is niet nodig.

Over Experis


Experis is onderdeel van ManpowerGroup. We bemiddelen tussen organisaties en professionals in vaste en interimbanen. Wij hebben de overtuiging dat plezier in het werk en werken vanuit persoonlijke drijfveren, leidt tot succes. Experis verbindt de ambitie van werkgevers met de talenten van professionals. Als deze samenkomen, behalen we samen een optimaal resultaat. Dit doen we al meer dan 30 jaar met veel plezier, succes en toewijding.

Experis. A different kind of talent company.