Are you customer focused, exquisit multitasker and know the dynamic supply chain proces when it comes to ordermanagement B2B? Then we are looking for you! We offer you a position where you are responsible for customer ordermanagement and supply chain processes (PAR level, carrier scheduling...) through analytical and operational support.
Monitoring physical & information flows
Issue resolution and reactive communication towards the customer and coordination is the issues.
Handle and monitor; orders, disputes & credits, enquiries, returns.
Managing all incoming calls (including orders) and incoming e-mails.
Provide a professional level of support to the Back Office & Field sales staff and customers.
All administration activities will be placed in SAP, which is leading.
To be successful in this role, you are a pro-active team player with a distinct drive for execution and results. You have a strong focus on customer satisfaction and are able to build lasting relationships with clients and colleagues in other departments and disciplines. Managing several tasks and projects at once poses no problem for you.
Over het bedrijf
A large global multinational in the South of Holland. The team forms the business contact for purchase orders and inquiries for customers in Europe, Middle East, Africa, Asia and Latin America. In close co-operation with business managers, finance departments, distributions centers, shipping department and supply chain, the organization ensures excellent quality and swift delivery.
Fluent in English
Experienced in a dynamic customer care and/or order management environment (Junior or Senior role is possible )
Excellent communication skills (verbal and written)
Computer literacy (MS-Office and preferably SAP/ ERP)
We offer you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged. Your Development Plan will challenge you to further develop your personal skills and competencies, to build your career within our global organization.
Become a part of this organization by sending your resume and application letter. For questions about the job, please contact Jacky Schmeits via firstname.lastname@example.org
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