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AV Maintenance Technician

AV Maintenance Technician

Solliciteer direct
Opleidingsniveau: HBO Dienstverband: Interim Salaris: 1750 - 2500

Over de functie

We are seeking an AV Support Specialist to assist in the management of AV operations and application support at local Uber offices. This position is responsible for maintaining quality AV services and driving change for the business. Our goal is to deliver excellent technical support with outstanding customer service and timeliness. This position is part of the IT team, so ideal candidates are passionate about technology, highly skilled at providing amazing customer service, and have the ability to thrive in a fast paced and high-pressure environment.
 

  • Troubleshoot escalated AV tickets for issues found during overnight inspections.
  • Manage AV tickets and drive resolutions through the Jira ticketing system.
  • Assist with AV maintenance, management, and training for remote Uber offices as the AV expert of the Service Desk team.
  • Assist with developing systematic processes in regards to AV services for end-users and other IT/AV technicians
  • Create/Build on end-user resources and internal technical AV documentation.
  • Assist with AV projects as determined by Service Desk, AV Eng/Build-Out.
  • Provide white glove customer support to internal Uber employees when requested.
  • Assist employees with real-time AV issues, often working under pressure and on tight deadlines.
  • Communicate with AV vendors and manage AV equipment inventory.
  • Remain calm under pressure and de-stress the situation through effective and communication and customer service.

Over het bedrijf

Functie-eisen

  • 2+ years experience working with audio and video conferencing including system integration, commissioning, and end-user support
  • Experience working in a corporate IT environment a plus
  • Experience troubleshooting for Mac and Windows as related to video conferencing
  • Familiarity with Crestron, Extron, BiAamp, ClearOne manufacturers
  • Experience with Crestron Toolbox and DSP profile management a plus
  • Strong understanding of analog and digital signal flow; cable termination experience a plus
  • Basic network understanding including TCP/IP, UDP, IP schemas.
  • Familiarity with collaborative tools such as Zoom, WebEx, Google Drive
  • Ability to quickly adapt to changing needs, infrastructure, and evolving business processes.
  • Ability to work closely with the user community, interpret issues, understand requirements, and rapidly deploy solutions.
  • Ability to work closely with cross-functional teams including AV Eng/Build-Out, Facilities, and Events
  • Ability to work with multi-functional teams and external vendors.

Contactinformatie

Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Femke Frowijn via femke.frowijn@experis.nl of bel 06-46928796.

Samenvatting

Geplaatst:17-05-2017Salaris:1750 - 2500
Specialisme:Infrastructure & SupportOpleidingsniveau:HBO
Locatie:AmsterdamErvaring:Tot 3 jaar
Branche:ICTDienstverband:Interim
Geplaatst:17-05-2017
Salaris:1750 - 2500
Specialisme:Infrastructure & Support
Opleidingsniveau:HBO
Locatie:Amsterdam
Ervaring:Tot 3 jaar
Branche:ICT
Dienstverband:Interim

Sollicitatieprocedure

Solliciteer op deze functie door hierboven op 'Solliciteer direct' te klikken. In ons sollicitatieproces is een cv verplicht maar een motivatiebrief is niet nodig.

Over Experis


Experis is onderdeel van ManpowerGroup. We bemiddelen tussen organisaties en professionals in vaste en interimbanen. Wij hebben de overtuiging dat plezier in het werk en werken vanuit persoonlijke drijfveren, leidt tot succes. Experis verbindt de ambitie van werkgevers met de talenten van professionals. Als deze samenkomen, behalen we samen een optimaal resultaat. Dit doen we al meer dan 30 jaar met veel plezier, succes en toewijding.

Experis. A different kind of talent company.