We are seeking an AV Support Specialist to assist in the management of AV operations and application support at local Uber offices. This position is responsible for maintaining quality AV services and driving change for the business. Our goal is to deliver excellent technical support with outstanding customer service and timeliness. This position is part of the IT team, so ideal candidates are passionate about technology, highly skilled at providing amazing customer service, and have the ability to thrive in a fast paced and high-pressure environment.
Troubleshoot escalated AV tickets for issues found during overnight inspections.
Manage AV tickets and drive resolutions through the Jira ticketing system.
Assist with AV maintenance, management, and training for remote Uber offices as the AV expert of the Service Desk team.
Assist with developing systematic processes in regards to AV services for end-users and other IT/AV technicians
Create/Build on end-user resources and internal technical AV documentation.
Assist with AV projects as determined by Service Desk, AV Eng/Build-Out.
Provide white glove customer support to internal Uber employees when requested.
Assist employees with real-time AV issues, often working under pressure and on tight deadlines.
Communicate with AV vendors and manage AV equipment inventory.
Remain calm under pressure and de-stress the situation through effective and communication and customer service.
Over het bedrijf
2+ years experience working with audio and video conferencing including system integration, commissioning, and end-user support
Experience working in a corporate IT environment a plus
Experience troubleshooting for Mac and Windows as related to video conferencing
Familiarity with Crestron, Extron, BiAamp, ClearOne manufacturers
Experience with Crestron Toolbox and DSP profile management a plus
Strong understanding of analog and digital signal flow; cable termination experience a plus
Basic network understanding including TCP/IP, UDP, IP schemas.
Familiarity with collaborative tools such as Zoom, WebEx, Google Drive
Ability to quickly adapt to changing needs, infrastructure, and evolving business processes.
Ability to work closely with the user community, interpret issues, understand requirements, and rapidly deploy solutions.
Ability to work closely with cross-functional teams including AV Eng/Build-Out, Facilities, and Events
Ability to work with multi-functional teams and external vendors.
Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Femke Frowijn via firstname.lastname@example.org of bel 06-46928796.
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