The Technical Account Manager (TAM) is the relationship manager and customer advocate for a defined group of customer accounts. TAM develop a consistent long term partnership with customers to ensure customers remain successful and realize the full value of their investment at our client. The TAM can operate under minimal supervision with wide latitude for independent actions and completes all duties as assigned. The TAM will report to the manager of Managed Services Accounts.
If you are a talented Account Manager who seeks responsibility, thrives when empowered, and understands the importance of personal accountability, then we would like to talk with you. As a member of the team of our client, you have the opportunity to directly impact the continued success of the company. Our client strives to make the company a place where you want to be – a place where you are proud to work and where you are motivated to produce the best results possible.
Act as the primary point of contact and accountability for a rapidly growing base of enterprise customers within the Managed Services line of business
Understand the short and long term business goals and objectives of each customer as they relate to our client.
Enable the achievement of those goals and objectives through the use of clients wide array of technical solutions
Resolve customer issues by facilitating the coordination of efforts among clients support organizations including but not limited to Customer Care, technical Support, DC Logistics & Operations, Network Operations, Product Development, Product Management, Product Marketing & Sales and Executive Leadership
Perform regular customer account reviews to discuss customer environment performance
Work with the relevant technical teams to proactively manage customer configurations and recommend customer environment upgrades and add-ons
Maintain a close working relationship with the Sales organization to execute on environment upgrades and add-ons
Understand and communicate the customer’s hosting roadmap needs to Product Management
Keep the customer informed of key information that may be critical to their success (e.g. product roadmaps, new product releases, customer events, or organizational changes)
Ability to forecast churn and upgrades for account base
Ability to plan, coordinate, and manage multiple activities simultaneously
Ability to motivate and influence people in order to elicit high quality work output
Sufficient technical knowledge of multiple platforms including Microsoft Windows, Linux, SQL, MySQL
Excellent customer service, written, verbal and presentation skills
Ability to work independently and as part of a team
Ability to perform on-call duties on nights and weekends
Travel up to 30% may be required
Must be able to sit for prolonged periods of time.
Strong written and verbal communications.
Position requires use of a computer/laptop a majority of the day
Over het bedrijf
Would you like to work in an innovative, inspiring and vivid organization? Would you love to develop a consistent long term partnership with customers to ensure customers remain successful and realize the full value of their investment? Then we are looking for you! We are offering an interesting position at an international server, hosting and cloud computing provider who just started to set foot in Amsterdam!
The company will provide you with a broad range of future career opportunities and possibilities for upgrading your certification.
2+ to 5 Yrs Experience
Systems Administration and/or Networking Administration experience in a mid to large IT environment.
Strong project management experience
Fluent in English
What does our client offer?
International and innovative environment
Working in a multicultural team
Working with the latest technologies
24 days of holiday leave per year
A group health insurance plan
Direct contract from the client
A competitive salary between €65K and €80K per year! On top of the salary you will get a compensation for working in 24/7 shifts and 8% holiday allowance per year
Interested or do you want more information about the role, contact Femke Frowijn via email@example.com or call +316-46928796
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