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Technical Account Manager

Technical Account Manager

Solliciteer direct
Opleidingsniveau: MBO Dienstverband: Vast Salaris: 3500 - 5000

Over de functie

The Technical Account Manager (TAM) is the relationship manager and customer advocate for a defined group of customer accounts. TAM develop a consistent long term partnership with customers to ensure customers remain successful and realize the full value of their investment at our client. The TAM can operate under minimal supervision with wide latitude for independent actions and completes all duties as assigned. The TAM will report to the manager of Managed Services Accounts.

If you are a talented Account Manager who seeks responsibility, thrives when empowered, and understands the importance of personal accountability, then we would like to talk with you. As a member of the team of our client, you have the opportunity to directly impact the continued success of the company. Our client strives to make the company a place where you want to be – a place where you are proud to work and where you are motivated to produce the best results possible.
 
Essential Duties:

  • Act as the primary point of contact and accountability for a rapidly growing base of enterprise customers within the Managed Services line of business
  • Understand the short and long term business goals and objectives of each customer as they relate to our client.
  • Enable the achievement of those goals and objectives through the use of clients wide array of technical solutions
  • Resolve customer issues by facilitating the coordination of efforts among clients support  organizations including but not limited to Customer Care, technical Support, DC Logistics & Operations, Network Operations, Product Development, Product Management, Product Marketing & Sales and Executive Leadership
  • Perform regular customer account reviews to discuss customer environment performance
  • Work with the relevant technical teams to proactively manage customer configurations and recommend customer environment upgrades and add-ons
  • Maintain a close working relationship with the Sales organization to execute on environment upgrades and add-ons
  • Understand and communicate the customer’s hosting roadmap needs to Product Management
  • Keep the customer informed of key information that may be critical to their success (e.g. product roadmaps, new product releases, customer events, or organizational changes)
  • Ability to forecast churn and upgrades for account base
  • Ability to plan, coordinate, and manage multiple activities simultaneously
  • Ability to motivate and influence people in order to elicit high quality work output
  • Sufficient technical knowledge of multiple platforms including Microsoft Windows, Linux, SQL, MySQL
  • Excellent customer service, written, verbal and presentation skills
  • Ability to work independently and as part of a team
  • Ability to perform on-call duties on nights and weekends
  • Travel up to 30% may be required
  • Must be able to sit for prolonged periods of time.
  • Strong written and verbal communications.
  • Position requires use of a computer/laptop a majority of the day

Over het bedrijf

Would you like to work in an innovative, inspiring and vivid organization? Would you love to develop a consistent long term partnership with customers to ensure customers remain successful and realize the full value of their investment? Then we are looking for you! We are offering an interesting position at an international server, hosting and cloud computing provider who just started to set foot in Amsterdam!
 
The company will provide you with a broad range of future career opportunities and possibilities for upgrading your certification.

Functie-eisen

Requirements:

  •  2+ to 5 Yrs Experience
  • Systems Administration and/or Networking Administration experience in a mid to large IT environment.
  • Strong project management experience
  • Fluent in English 
 
Preferred:
  • Bachelor's Degree
  • PMP certified

Arbeidsvoorwaarden

What does our client offer?

  • International and innovative environment
  • Working in a multicultural team
  • Working with the latest technologies
  • 24 days of holiday leave per year
  • A group health insurance plan
  • Direct contract from the client
  • A competitive salary between €65K and €80K per year! On top of the salary you will get a compensation for working in 24/7 shifts and 8% holiday allowance per year

Contactinformatie

Interested or do you want more information about the role, contact Femke Frowijn via femke.frowijn@experis.nl or call +316-46928796

Samenvatting

Geplaatst:11-08-2017Salaris:3500 - 5000
Specialisme:SalesOpleidingsniveau:MBO
Locatie:AmsterdamErvaring:3 tot 5 jaar
Branche:ICTDienstverband:Vast
Geplaatst:11-08-2017
Salaris:3500 - 5000
Specialisme:Sales
Opleidingsniveau:MBO
Locatie:Amsterdam
Ervaring:3 tot 5 jaar
Branche:ICT
Dienstverband:Vast

Sollicitatieprocedure

Solliciteer op deze functie door hierboven op 'Solliciteer direct' te klikken. In ons sollicitatieproces is een cv verplicht maar een motivatiebrief is niet nodig.

Over Experis


Experis is onderdeel van ManpowerGroup. We bemiddelen tussen organisaties en professionals in vaste en interimbanen. Wij hebben de overtuiging dat plezier in het werk en werken vanuit persoonlijke drijfveren, leidt tot succes. Experis verbindt de ambitie van werkgevers met de talenten van professionals. Als deze samenkomen, behalen we samen een optimaal resultaat. Dit doen we al meer dan 30 jaar met veel plezier, succes en toewijding.

Experis. A different kind of talent company.