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Customer Support Manager Linux

Customer Support Manager Linux

Solliciteer direct
Opleidingsniveau: MBO Dienstverband: Vast Salaris: > 5000

Over de functie

The Customer Support Manager is responsible for overseeing and managing a team including Customer Support Technicians (TIER 1), Linux System Administrators (TIER 2) and Technical Account Managers. This position requires a high level of problem solving and troubleshooting ability along with training and coaching a team to better develop a superior customer experience. This position will also ensure that we are meeting our SLO requirements for our Premium and Advanced Support customers. This position will also focus on continuous process improvement and team training.
Essential Duties:

  • Manage Amsterdam based Tier 1, Tier 2 Support team, Technical Account Managers and handle first line management escalations
  • Professionally resolve escalated issues via trouble ticket, phone, and chat
  • Develop team members focusing on excellent customer service skills
  • Organizing and driving reoccurring team meetings
  • Reporting on key metrics for the team
  • Work and coordinate with overall support management team
  • Rotating Shift

Over het bedrijf

Would you like to work in an innovative, inspiring and vivid organization? Would you love to train and coach a team to better develop a superior customer experience? Then we are looking for you! We are offering an interesting position at an international server, hosting and cloud computing provider who just started to set foot in Amsterdam!
We are seeking for Top IT professionals who do have great technical knowledge and management skills. You will start working in a team of 20 professionals which are providing support for the cloud infrastructure as a service for a growing number of data centers and network points of presence around the world. They will be providing support for all types of customers ranging from Web start-ups till large global enterprises.
The company will provide you with a broad range of future career opportunities and possibilities for upgrading your certification.


Required Experience:

  • Managing large support team spanning different cities and time zones
  • Works closely with other support managers across the world
  • Operating Systems – Windows Server, Red Hat, BSD, Debian, Ubuntu
  • Web Server Software – Exim, Sendmail, Qmail, FTP, SSH, Cpanel, Plesk, Virtuozzo, VMware, Bind, PHP, MySQL, MSSQL, Postgres
  • Server Security – rkhunter, chkrootkit, iptables
  • Network Storage – ISCSI, NAS, Remote backup
  • Networking and Security – Network Troubleshooting (ARP, Routes, DNS, etc.) Firewall management
  • Customer Service (email and phone) – multiple years
  • Years of IT Experience 5 to 7 Years
Required Technical and Professional Expertise:
  • At least 5 years’ experience in Customer Service (email and phone)
  • At least 3 years’ experience in Managing Cloud Support Team
  • Strong knowledge in Operating Systems – Windows Server, Red Hat, BSD, Debian, Ubuntu
  • Strong knowledge in Web Server software – Exim, Sendmail, Qmail, FTP, SSH, Cpanel, Plesk, Virtuozzo, VMware, Bind, PHP, MySQL, MSSQL, Postgres
  • Strong knowledge in Network Storage – ISCSI, NAS, Remote backup
  • Strong knowledge in Networking and Security – Cisco switches, routers and firewall management
  • At least 5 years’ experience in Advanced server troubleshooting
  • English: Fluent Required
Preferred Technical and Professional Experience:
  • 5 years’ Experience in Customer Service (email and phone)
  • 5 years’ Experience in Advanced Server Troubleshooting


Interested or do you want more information about the role, contact Femke Frowijn via femke.frowijn@experis.nl or call +316-46928796


Geplaatst:18-07-2017Salaris:> 5000
Specialisme:Infrastructure & SupportOpleidingsniveau:MBO
Locatie:AmsterdamErvaring:5 tot 10 jaar
Salaris:> 5000
Specialisme:Infrastructure & Support
Ervaring:5 tot 10 jaar


Solliciteer op deze functie door hierboven op 'Solliciteer direct' te klikken. In ons sollicitatieproces is een cv verplicht maar een motivatiebrief is niet nodig.

Over Experis

Experis is onderdeel van ManpowerGroup. We bemiddelen tussen organisaties en professionals in vaste en interimbanen. Wij hebben de overtuiging dat plezier in het werk en werken vanuit persoonlijke drijfveren, leidt tot succes. Experis verbindt de ambitie van werkgevers met de talenten van professionals. Als deze samenkomen, behalen we samen een optimaal resultaat. Dit doen we al meer dan 30 jaar met veel plezier, succes en toewijding.

Experis. A different kind of talent company.