Contacts and communicates by telephone, CRM and personal visits to customers, discussing their service requirements, advising where necessary
Maintains contact with global colleagues for complaints, modification projects, quality concerns and warranty related issues
Supports large customer projects for service support activities
Maintains regular communication and business contacts with support staff in MRPD Japan supporting Quality Assurance and Engineering activities
Troubleshooting and repair of problems in the field
Coordinating of product service and warranty activities with sales engineers, application engineers and other members of Customer Support Department
Responsible for technical support to customers within designated areas and support first line support under departmental guidelines
Evaluates distributor and dealer performance with YASC, YRMA, YEU After Sales Service, MRPD and other overseas customer services
Supports distributors in establishing, expanding and improving quality of dealer network outside Europe and the US
Provides, supervises and processes data for Service reporting
Maintains contacts with customers on product support and warranty
Signals concerns, developments, information on competitors and such and reports these to the QA team
The analyses of warranty claims and identifying concerns our customers are facing
Investigates service complaints, making recommendations for follow-up to the immediate Manager and acts out the follow up.
Over het bedrijf
Our international client, located in Almere, is the European based headquarters for their activities in the marine leisure market. The company is a dynamic organization which is developing itself in a high pace with sophisticated products, services and processes. The companyas established as an international regional office in Almere, The Netherlands, in 1989. With 140 employees and 24 different nationalities all under one roof, we are a truly international company, serving the needs of our international customers.
Activities that are persued in the Netherlands :
Sales and service support of;
compact industrial engines
medium speed commercial marine engines
high speed commercial marine engines
sailboat and powerboat marine engines
agricultural products & equipment
gas heat pumps
Assembly of marine pleasure engines
Spare parts distribution
Product training in our multi-purpose training center facility
Bachelor’s degree in mechanical and/or automotive (or equivalent)
2-5 Year related work experience in a technical business-to-business environment
The ability to demonstrate depth of knowledge and skill in a technical area
The ability to plan and deliver verbal and written communications that make an impact and persuade their intended audiences
The ability to demonstrate concern for satisfying one’s external and/or internal customers
The ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness; initiating, sponsoring and helping others to successfully manage organizational change
Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things
Workbase is in Almere, therefore candidates should live within an acceptable distance.
Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Dave Meijer via email@example.com of bel 06-46928479.
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