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Global Service Engineer

Global Service Engineer

Solliciteer direct
Opleidingsniveau: HBO Dienstverband: Vast Salaris: 2500 - 3500

Over de functie

  • Contacts and communicates by telephone, CRM and personal visits to customers, discussing their service requirements, advising where necessary
  • Maintains contact with global colleagues for complaints, modification projects, quality concerns and warranty related issues
  • Supports large customer projects for service support activities
  • Maintains regular communication and business contacts with support staff in MRPD Japan supporting Quality Assurance and Engineering activities
  • Troubleshooting and repair of problems in the field
  • Coordinating of product service and warranty activities with sales engineers, application engineers and other members of Customer Support Department
  • Responsible for technical support to customers within designated areas and support first line support under departmental guidelines
  • Evaluates distributor and dealer performance with YASC, YRMA, YEU After Sales Service, MRPD and other overseas customer services
  • Supports distributors in establishing, expanding and improving quality of dealer network outside Europe and the US
  • Provides, supervises and processes data for Service reporting
  • Maintains contacts with customers on product support and warranty
  • Signals concerns, developments, information on competitors and such and reports these to the QA team
  • The analyses of warranty claims and identifying concerns our customers are facing
  • Investigates service complaints, making recommendations for follow-up to the immediate Manager and acts out the follow up.

Over het bedrijf

Our international client, located in Almere, is the European based headquarters for their activities in the marine leisure market. The company is a dynamic organization which is developing itself in a high pace with sophisticated products, services and processes. The companyas established as an international regional office in Almere, The Netherlands, in 1989. With 140 employees and 24 different nationalities all under one roof, we are a truly international company, serving the needs of our international customers.

Activities that are persued in the NetherlandsĀ :

  • Sales and service support of;
    • compact industrial engines
    • medium speed commercial marine engines
    • high speed commercial marine engines
    • sailboat and powerboat marine engines
    • agricultural products & equipment
    • micro-cogeneration systems
    • gas heat pumps
    • components
  • Assembly of marine pleasure engines
  • Spare parts distribution
  • Product training in our multi-purpose training center facility

Functie-eisen

  • Bachelor’s degree in mechanical and/or automotive (or equivalent)
  • 2-5 Year related work experience in a technical business-to-business environment
  • The ability to demonstrate depth of knowledge and skill in a technical area
  • The ability to plan and deliver verbal and written communications that make an impact and persuade their intended audiences
  • The ability to demonstrate concern for satisfying one’s external and/or internal customers
  • The ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness; initiating, sponsoring and helping others to successfully manage organizational change
  • Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things
  • Workbase is in Almere, therefore candidates should live within an acceptable distance.

Contactinformatie

Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Dave Meijer via dave.meijer@experis.nl of bel 06-46928479.

Samenvatting

Geplaatst:27-06-2017Salaris:2500 - 3500
Specialisme:WerktuigbouwOpleidingsniveau:HBO
Locatie:AlmereErvaring:3 tot 5 jaar
Branche:Techniek/industrieDienstverband:Vast
Geplaatst:27-06-2017
Salaris:2500 - 3500
Specialisme:Werktuigbouw
Opleidingsniveau:HBO
Locatie:Almere
Ervaring:3 tot 5 jaar
Branche:Techniek/industrie
Dienstverband:Vast

Sollicitatieprocedure

Solliciteer op deze functie door hierboven op 'Solliciteer direct' te klikken. In ons sollicitatieproces is een cv verplicht maar een motivatiebrief is niet nodig.

Over Experis


Experis is onderdeel van ManpowerGroup. We bemiddelen tussen organisaties en professionals in vaste en interimbanen. Wij hebben de overtuiging dat plezier in het werk en werken vanuit persoonlijke drijfveren, leidt tot succes. Experis verbindt de ambitie van werkgevers met de talenten van professionals. Als deze samenkomen, behalen we samen een optimaal resultaat. Dit doen we al meer dan 30 jaar met veel plezier, succes en toewijding.

Experis. A different kind of talent company.