The primary focus of this position is to provide services to support the physical IT Infrastructure. The Hardware Technician will be responsible for assembling and implementing hardware solutions, troubleshooting and providing technical support to customers.
Perform hardware troubleshooting
Perform basic level of problem determination for all tickets, emails, chats & phone calls
Triage and escalation to the appropriate level
Ticket management to ensure SLA’s are met
Perform General Hardware/Cage duties:
Server assembly and disassembly
Server maintenance and repair
Single user/emergency access
Racking and un-racking of servers and devices
Hard drive and memory installs
RAID setup and configuration
Cabling and cable management (power/network)
Perform basic software setup
Control Panel installation (Plesk/cPanel/Webmin)
Server OS installation (Windows/Linux/BSD)
Basic network IP configurations
Perform basic Switch/Firewall setup
Sonicwall TZ Appliances
Brocade FCX Switches
Coordinate all repairs with customer and NOC staff
Monitor and update internal message boards, e-mail, and task list.
Keep informed of company and departmental policies.
Management and tracking of assets including shipping.
Labeling all devices and cables are per company standard.
Work closely with third party providers.
Other duties as assigned.
Team Work & Communication
Helps other team members with any issues they may encounter so as to maintain overall team effectiveness.
Actively seeks to promote a healthy team environment so as to maintain and increase overall team morale and individual team members’ job satisfaction.
Whenever needed, interacts and assists with members of other teams so as to contribute to the overall company culture.
Actively interacts with other teams to ensure that all relevant departments are up to speed on all project work being carried out by their colleagues.
Establishes and maintains communication with all stakeholders so as to tackle issues or anomalies that may arise.
Over het bedrijf
Our client is a global IT services provider. They have locations around the globe, each with full service OpEx offerings and staffed to meet company needs. They offer a portfolio of IT services that can be utilized as a single service or combined as a custom solution. They offer:
Bare Metal Servers
Minimum (Necessary) Qualifications:
2+ years’ experience in a similar role in a hosting company
A strong working knowledge data center processes and design (power, cooling, redundancy).
Ability to document complex problem resolution summaries and repetitive tasks.
Ability to demonstrate effective teaming and interpersonal skills.
Exceptional troubleshooting, problem resolution skills.
Extensive knowledge of computer hardware, mainly servers.
Ability to quickly identify specific issues and troubleshoot accordingly.
Must have work experience with different types of cabling and experience managing fiber & copper in a data center environment.
Proficient in Microsoft Office.
Proficient in Linux and Windows operating systems.
Ability to prioritize workload and meet deadlines.
Proficient in written and spoken English.
Must be an EU national due to work permit restrictions.
Ability to sit, type and stand for long periods of time.
Ability to lift up to 50 lbs.
Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Femke Frowijn via firstname.lastname@example.org of bel 06-46928796.
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