Reporting to the Director of PSM and Technical department the candidate will be responsible for providing high-quality technical support for software programs. This person will also work on other programming projects as required. The person may be required to be on-call throughout the year. The ideal candidate has passion for Technology and at least 5-year experience in IT / Software support in B2B industrial electronic market. He/She is motivated, determined and is taking initiative willing to face constant challenges. Honesty, integrity & respect are his/her values.
Validation of new hardware and software solutions
Testing of samples for projects
Validation of new software and applications related to our HW or partnerships we will do
Maintenance of a SW testing method for hardware to be validated
Ideation of SW solution to improve the effectiveness of validation and test solutions
Advanced knowledge of Windows 7, 8 and 10
Intermediate knowledge of Linux OS (installation, configuration, command line, setting modification….)
Capability of use API for quick programming, nice to have
Remote home office IT support
Administration of Office 365 system
Deal with IT service suppliers for technical solutions
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Replacing parts as required;
Providing support, including procedural documentation and relevant reports, using online ticketing system and wiki system (already in place);
Following diagrams and written instructions to repair a fault or set up a system;
Supporting the roll-out of new applications;
Find and validate potential new SW solutions to improve current process;
Setting up new users' accounts and profiles and dealing with password issues;
Working continuously on a task until completion (or referral to third parties, if appropriate);
Prioritising and managing many open cases at one time;
Rapidly establishing a good working relationship with customers and other professionals.
Testing and evaluating new technology;
Conducting electrical safety checks on computer equipment.
Over het bedrijf
Our client is a a leading manufacturer of advanced industrial and embedded computing platforms.
Experience with Java and C++
HBO+ / Bachelor level
Planning & Organisation
Strong communication skills
Think out of the box
Team player and Collaboration
Fluent Chinese is a big advantage
Firm grasp of how the web works, networking and software products / programs
Being part of a growing company
A real international job in a multicultural environment
A good benefit package including Pension, Phone, Insurance tc.
Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Diane Nguyen via firstname.lastname@example.org of bel 06-46928321!