We are looking for an IT Functional Expert to provide continuous support of the Warehouse Management System and to work with the Operations team to identify areas for improvement in the day-by-day running of the warehouse.
We are installing a portfolio of Systems to support our Supply Chain and Distribution division to enable the operations of our newly built Distribution Center in Venlo. At the heart of the systems landscape is the Manhattan Warehouse Management System running on an iSeries platform hosted in our Venlo datacenter. We are already providing the warehouse and distribution services to our 6 country based eCommerce websites, and in Q1 2017 we will transition inbound and outbound services, from our current 3PL partner to Venlo for our Retail and Wholesale businesses in Europe.
The Core of systems landscape incorporates JDA for Retail Merchandise Management, Enterprise Planning and Advanced Allocation, ATG for ecommerce, JDE for finance, Aptos for store POS and RLM for Wholesale purchase and partner management. Whilst this role is focused on the Warehouse and Distribution systems, IT forms part of the end to end support of our integrated systems platform.
Be the first point of contact for the resolution of application and IT issues resulting from the daily operation of the Distribution Center
Establish work around for issues, to maintain the continuous operation of the warehouse until a permanent resolution can be established
Identify the permanent resolution of issues
Work as part of a team managing IT systems & services across the operating hours of the warehouse, ensuring a smooth handover of issues between shifts as appropriate
Work closely with integration partners (Web Platform, Merchandise Management system, order management, reporting tools) to make sure interfaces work as designed
Contribute in the configuration, modifications and ongoing maintenance of the system
Prepare technical and user documentation
Training/Support end users
Ongoing Performance Monitoring of the systems
Contribute to changes and projects, providing support to the applications development as required
Over het bedrijf
Our client is a leading American luxury lifestyle brand with an influential global presence, offering women's accessories, footwear, clothing and fragrance collections. In addition, the company aslo offers men's sportswear, tailored clothing, furnishings and fragrance.
Previous experience with supporting Warehouse Management systems (Manhattan, WMi/PKMS, Red Prairie, WCS etc)
Knowledge of Supply Chain system applications – Demand Planning Systems (JDA, Quantum), Order Management
Understanding of Supply Chain Business process
Previous experience within Global retail/wholesale organizations
Degree in Information Technology, Computer Science, Business Administration, Engineering or related fields
Proven experience in problem solving, issue resolution, in a high pressure environment
Strong analytical skills and team-working
Managing and improving processes and procedures for the recording of incidents and their management to resolution (Incident/Problem/Change)
Building relationships across the business and IT teams – stakeholders management
Willing and eligible to work and travel in Europe and potentially the USA
Excellent verbal and written English communication and interpersonal skills
Ability of working in multi-county and multi-cultural environments
General skills on Microsoft office products (Excel, Word, PowerPoint)
Other skills and Abilities (desirable):
Exposure to Manhattan Associate products is a plus
Working within a business running an ERP
Experience with interfacing technologies like MQ is a plus
Functional knowledge of applications typically used in retail, wholesale or eCommerce
Experience with businesses that design, market and distribute fashion is a plus
Familiar with project management methodologies like PMP, Prince2, Agile
Proven ability to work creatively and analytically in a problem-solving environment
Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Rajni Moennalal via firstname.lastname@example.org of bel 06-22666169.