To strengthen our client team we are looking for an enthusiastic and experienced
This function requires a genuine technical interest in both the crystallization application as well in the delicate hardware of this high tech equipment, combined with organizational, communication and interpersonal skills. Willing to travel is a must!
Installation of equipment:
Installation of high-tech research equipment at customers globally. (mainly Europe, USA and occasionally Asia).
Training of end users.
Between 50% and 70 % of the time traveling abroad.
First line support:
Answering customer questions.
Pro-active resolving technical issues on all disciplines, e.g. mechanically, electrical, software, application etc. Needed help, knowledge or else must be requested in an autonomous way.
Providing technical support and does troubleshooting of issues by telephone and/or e-mail.
Technical support for our distributors in China, Japan, India, etc.
Fast turnaround and accurate administration of Customer issues is critical.
Contribute to departmental & Customer Service improvements:
Continuously improve the different procedures for Service visits, installations and repairs.
Our client provides crystallization research systems to its clients in the pharmaceutical and chemical industry all over the world. The systems allow our clients to improve their internal R&D capabilities. The systems are developed by specialists, based on their experiences in R&D. Currently the company offers three high-end crystallization research systems. Several new product ideas are under construction to extend our product portfolio for the coming years.
The ideal candidate should have:
An MBO diploma electrical or mechanical, with several years of experience in the installation and maintenance of high tech equipment. Or an MLO diploma with several years of laboratory experience using and maintaining high tech laboratory equipment.
At least 2 year experience in a Customer Service or (customer) related work field.
Great customer awareness.
A high level of creativity and a result oriented way of working.
Experience working with and/or installation of research equipment is a pre.
Strong communication skills
Good written and verbal expression in the English language, additional languages are an advantage
Can-do mentality, no 9-5 mentality
Strong planning and organizing skills
Must be willing to travel.
Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Dave Meijer via email@example.com of bel 06-46928479.