Ability to perform system administration tasks at an expert level to assist or resolve customer support needs.
Receive escalations from the technical support team and own until resolution. In this position you will be the final escalation point for the majority of the customer support requests.
Assist and educate customers on basic to intermediate use of products or services.
Occasionally may be required to provide training to internal support teams.
Escalate technical issues to various internal teams as required.
Work directly with vendors.
Able to work with executives and highly technical teams of our VIP customers
Over het bedrijf
Do you want to work in an innovative, inspiring and vivid organization? Do you get a kick out of complicated incidents and are you eager to solve this for example by troubleshooting? Then, we are looking for you! We are offering an interesting position at an international server, hosting and cloud computing provider who just started to set foot in Amsterdam!
We are seeking for Top IT professionals whom have great technical knowledge. You will start to work in a team of 5 professionals who will provide support for the cloud infrastructure as a service for a growing number of data centers and network points of presence around the world. You will be supporting all types of customers ranging from Web start-ups till large global enterprises.
The company will provide you with further career opportunities and possibilities for an upgrade in your personal certification.
Serve as tier 2 & 3 support to the tier 1 support desk
Professionally resolve escalated issues via trouble ticket, phone, and chat Required Experience
Operating Systems – Windows Server, Red Hat, Fedora, BSD, Debian, Ubuntu
Web Server software – Exim, Sendmail, Qmail, FTP, SSH, Cpanel, Plesk, Helm, Virtuozzo, VMware, Bind, PHP, MySQL, MSSQL, Postgres
Server Security – Ddos diagnostics and resolution, rkhunter, chkrootkit, iptables
Network Storage – ISCSI, NAS, Remote backup
Networking and Security – Cisco switches, routers and firewall management
Advanced server troubleshooting experience – multiple years
Customer Service (email and phone) – multiple years
1st, 2nd, and 3rd shift openings available
Years of Experience: 2+ to 5 Years
Fluently in English
Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Femke Frowijn via firstname.lastname@example.org of bel 06-46928796.