Ability to perform system administration tasks at an expert level to assist or resolve customer support needs.
Ability to absorb and comprehend company-wide interdepartmental escalations and delegation procedures, allowing for the proper transference of various internal/customer-related services and issues.
Interact heavily with customers in both verbal (telephone) and written (ticket/chat) methods of communication.
Receive escalations from the tier 1 team and own until resolution. In this position you will be the final escalation point for the majority of our customer support requests.
Assist and educate customers on basic to intermediate use of products or services.
Occasionally may be required to provide training to tier 1 and tier 2 teams.
Escalate technical issues to various internal teams as required.
Work directly with vendors.
Able to work with executives and highly technical teams of our VIP customers.
Perform other various duties as assigned.
Over het bedrijf
Do you want to work in an innovative, inspiring and vivid organization? Do you get a kick out of complicated incidents and are you eager to solve this for example by troubleshooting? Then, we are looking for you! We are offering an interesting position at an international server, hosting and cloud computing provider who just started to set foot in Amsterdam!
We are seeking for Top IT professionals whom have great technical knowledge. You will start to work in a team of 20 professionals who will provide support for the cloud infrastructure as a service for a growing number of data centers and network points of presence around the world. You will be supporting all types of customers ranging from Web start-ups till large global enterprises.
The company will provide you with further career opportunities and possibilities for an upgrade in your personal certification.
Must have a High School Diploma or equivalent.
Demonstrate excellent verbal and written communication skills as well as strong telephone and customer service skills.
Should possess strong analytical skills, and effective interpersonal relationship skills.
Must have an advanced to expert systems administrator skillset and at least 5 years’ experience working with one or more of the following operating systems:
Windows Server (2003 or newer)
Must have an advanced to expert knowledge of the following:
Storage concepts, filesystems, backup types and implementation.
Routing and connectivity
Troubleshooting complex environments using one or more security mechanisms such as VPN, firewalls, and other ACLs.
Troubleshooting server throughput issues & packetloss.
Strong understanding of Layer 2 and Layer 3.
Apache, nginx, or IIS.
Firewalls: software or hardware.
Load Balancers: software or hardware.
Protocols: DNS, SMTP, TCP/IP, HTTP, and SSL
Must be able to sit for prolonged periods of time.
Willing to obtain technical certifications.
Ability to function as a team member and get along with others.
Must have flexible shift availability, including nights, weekends and holidays. Shifts include: Day Shift, Evening Shift, and Night Shift.
Work with management to improve productivity, policy, and other high level functions of the group.
Desired Skills Fluent in English and preferably one of the following: French, German, Italian
Interested or do you want more information about the role, contact Femke Frowijn via firstname.lastname@example.org or call +316-46928796
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Dit doen we al meer dan 30 jaar met veel plezier, succes en toewijding.