Interact profoundly with customers both verbally (telephone) and written (ticket/chat) methods of communication.
Have the ability to provide second tier support
Assist and educate customers on basic to intermediate use of products or services.
Provide basic system administration tasks to assist or resolve customer’s support needs.
Escalate technical issues to various internal teams as required.
Handle escalations, some support duties and requests for high-priority customers or tasks.
Educate customers on the availability of internal and external resources designed to help resolve support issues.
Participate in team meetings, providing input and suggestions to further increase productivity.
Over het bedrijf
Would you like to work in an innovative, inspiring and vivid organization? Do you get a kick out of solving complicated incidents and are you eager to solve these for example by troubleshooting? Then we are looking for you! We are offering an interesting position at an international server, hosting and cloud computing provider who just started to set foot in Amsterdam!
We are seeking for Top IT professionals who do have great technical knowledge. You will start working in a team of 5 professionals which are providing support for the cloud infrastructure as a service for a growing number of data centers and network points of presence around the world. You will be providing support for all types of customers ranging from Web start-ups till large global enterprises.
The company will provide you with a broad range of future career opportunities and possibilities for upgrading your certification.
High School Diploma or equivalent.
IT Hobbist ; Have a basic to intermediate knowledge of one or more of the following operating systems:
Windows 2000/2003 Server
Other Unix-based platforms
Demonstrate excellent verbal and written communication skills as well as strong telephone and customer service skills.
Analytical skills and effective interpersonal relationship skills.
Desired Skills and Experience Besides English you must speak one of the following languages fluently;
Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Femke Frowijn via email@example.com of bel +31 0646928796.