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Customer Support Technicians Linux

Customer Support Technicians Linux

Solliciteer direct
Opleidingsniveau: MBO Dienstverband: Vast Salaris: 1750 - 2500

Over de functie

  • Interact profoundly with customers both verbally (telephone) and written (ticket/chat) methods of communication.
  • Have the ability to provide second tier support
  • Documentation
  • Assist and educate customers on basic to intermediate use of products or services.
  • Provide basic system administration tasks to assist or resolve customer’s support needs.
  • Escalate technical issues to various internal teams as required.
  • Handle escalations, some support duties and requests for high-priority customers or tasks.
  • Educate customers on the availability of internal and external resources designed to help resolve support issues.
  • Participate in team meetings, providing input and suggestions to further increase productivity.
  • Troubleshooting

Over het bedrijf

Would you like to work in an innovative, inspiring and vivid organization? Do you get a kick out of solving complicated incidents and are you eager to solve these for example by troubleshooting?
Then we are looking for you! We are offering an interesting position at an international server, hosting and cloud computing provider who just started to set foot in Amsterdam!
 
We are seeking for Top IT professionals who do have great technical knowledge. You will start working in a team of 5 professionals which are providing support for the cloud infrastructure as a service for a growing number of data centers and network points of presence around the world. You will be providing support for all types of customers ranging from Web start-ups till large global enterprises.
 
The company will provide you with a broad range of future career opportunities and possibilities for upgrading your certification.

Functie-eisen

  • High School Diploma or equivalent.
  • IT Hobbist ; Have a basic to intermediate knowledge of one or more of the following operating systems:
    • Linux server(s)
    • Windows 2000/2003 Server
    • Other Unix-based platforms
  • Demonstrate excellent verbal and written communication skills as well as strong telephone and customer service skills.
  • Analytical skills and effective interpersonal relationship skills.
  • Team player
  • Flexibility

Desired Skills and Experience
Besides English you must speak one of the following languages fluently;
  • French
  • German
  • Italian

Contactinformatie

Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Femke Frowijn via femke.frowijn@experis.nl of bel +31 0646928796.

Samenvatting

Geplaatst:10-03-2017Salaris:1750 - 2500
Specialisme:Infrastructure & SupportOpleidingsniveau:MBO
Locatie:AmsterdamErvaring:Tot 3 jaar
Branche:ICTDienstverband:Vast
Geplaatst:10-03-2017
Salaris:1750 - 2500
Specialisme:Infrastructure & Support
Opleidingsniveau:MBO
Locatie:Amsterdam
Ervaring:Tot 3 jaar
Branche:ICT
Dienstverband:Vast

Sollicitatieprocedure

Solliciteer op deze functie door hierboven op 'Solliciteer direct' te klikken. In ons sollicitatieproces is een cv verplicht maar een motivatiebrief is niet nodig.