Are you an, ambitious and confident individual with recent experience in customer care? The world largest medical technology company in Heerlen in the Netherlands is looking for new customer care representatives with native communication skills in French and English!
Are you able to provide a professional level of support to the Back Office & Field sales staff and customers by processing a broad knowledge of products, processes, tools and policies and ability to monitor product & information flows as well as resolving issues. In this role you contribute to the company goals in the areas of customer satisfaction. We offer you a position where where you offer day-to-day support in Order-To-Cash processes (orders, disputes & credits, enquiries, returns, monitoring...) as well as Supply Chain processes (PAR level, carrier scheduling...) through analytical and operational support. Other responsibilities include exceptional return flow management such as; return info check-creation in SAP, pick up arrangement & follow-up & update SAP, and responsibility for Service & Repair management: creation in SAP, return arrangement, offer preparation & manage the invoicing.
Monitoring physical & information flows
Issue resolution and reactive communication towards the customer and coordination is the issues.
Handle and monitor; orders, disputes & credits, enquiries, returns.
Managing all incoming calls (including orders) and incoming e-mails.
Provide a professional level of support to the Back Office & Field sales staff and customers.
All administration activities will be placed in SAP, which is leading.
Over het bedrijf
This organization is the world's largest medical technology company, but they come from humble beginnings. It was founded in 1949 as a medical equipment repair shop by Earl Bakken and his brother-in-law, Palmer Hermundslie. Over the years, they developed additional core technologies, including implantable mechanical devices, drug and biologic delivery devices, and powered and advanced energy surgical instruments. Today, their technologies are used to treat nearly 40 medical conditions.
"Work together to address universal healthcare needs and improve patients’ lives. Help shaping the future"
To be successful in this role, you are a pro-active team player with a distinct drive for execution and results. You have a strong focus on customer satisfaction and are able to build lasting relationships with clients and colleagues in other departments and disciplines. Managing several tasks and projects at once poses no problem for you.
Native communication skills in French and fluent skills in English
1 to 3 years experience in customer service and order management
Excellent communication skills (verbal and written)
Computer literacy (MS-Office and preferably SAP/ ERP)
We offer you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged. Your Development Plan will challenge you to further develop your personal skills and competencies, to build your career within our global organization.
Starting salary: €1800 - €2500 a month(40-hour work week), The salary depends on your age and years of experience in a simular role.
28 holidays based on your worked hours a year and 8% holiday money
Travel expenses are partially covered (€0.19 cent pro km. and max. €7,60 a day)
Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Maaike Bemelmans via firstname.lastname@example.org of Marloes van Geffen op email@example.com of 0646928631.
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