In this role you are responsible to provide remote and local end-user IT support to customers related to a broad spectrum of IT infrastructure and applications within a junior role (technical oriented)
IT support areas (not limited to) are: PC-hardware, smartphones, printers, office applications, productivity tools, client operating systems and internet applications
Focus on 1st level troubleshooting, processing standard change requests and executing daily IT operational tasks. May be part of a team that rotates through multiple shifts
Can effectively communicate policies, standards and guidelines to the business
Works according to IT service management standards and is able to work in the service support processes incident management, problem management, asset/configuration management and change management
Recommends current supported software applications and hardware appropriately to best meet customer requirements
Administers accounts and access on various platforms
Rely on knowledge base articles to provide good level of service for end-users
Assist in setting up hardware, software and IT related products or systems. Responsible for monitoring and maintaining accurate IT asset information as required
Participate as a team member in different IT projects on a national or international level
Over het bedrijf
Our client is a Forbes top 100 company and has its Shared Services Center in Limburg. They have a A-level international IT department, where there is a dynamic and top quality environment where you can give your career a boost. Personal development and personal initiatives are encouraged, and you will be facilitated to further develop your skills and career in a global organisation.
Mid-level IT education
ITIL Foundations certified
Hands on professional experience (relevant internship) with 1st and 2nd line support and helpdesk call administration
Fluent in Dutch and English is a must
Customer focused, team player and prepared to go the extra mile to deliver IT service to the customer (no 9 to 5 mentality)
Good time management and prioritization skills
Able to work in shifts and travel max 10% of your time.
We offer you a challenging position in a high tech company with very good working conditions and plenty of opportunities to develop your career.
Interested? Please contact Danny Stijnen by mail firstname.lastname@example.org or phone 06-46928521
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