Would you like to provide first level technical support and address device related questions directly to patients via the phone?The world largest medical technology company in Heerlen in the Netherlands is looking for new professionals with native skills in two different languages and preferably a background in nursing.
To support this organization new patient support contact center we are currently looking for a full-time service oriented Contact Center agent with excellent communication skills. We offer you a position where where you will provide first level technical support and address device related questions directly to patients via the phone. Whenever issue cannot be resolved, you are responsible for the escalations to second level technicians and ensure correct follow up is done until case can be closed. You will be involved in the complaint handling process and the linking pin, between patient, hospital, field and tech services. In this role we expect an empathic approach, where service and customer satisfaction is key.
Over het bedrijf
This organization is the world's largest medical technology company, but they come from humble beginnings. It was founded in 1949 as a medical equipment repair shop by Earl Bakken and his brother-in-law, Palmer Hermundslie. Over the years, they developed additional core technologies, including implantable mechanical devices, drug and biologic delivery devices, and powered and advanced energy surgical instruments. Today, their technologies are used to treat nearly 40 medical conditions.
"Work together to address universal healthcare needs and improve patients’ lives. Help shaping the future"
Fluent In English, Spanish and Polish
Preferably background in nursing
We offer you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged. Your Development Plan will challenge you to further develop your personal skills and competencies, to build your career within our global organization.
Starting salary: €2000 - €2700 a month(40-hour work week), The salary depends on your age and years of experience in a simular role.
28 holidays based on your worked hours a year and 8% holiday money
Travel expenses are partially covered (€0.19 cent pro km. and max. €7,60 a day)
If you feel this vacancy is of interest and it falls within your skills set, then please feel free to start your application by applying below. For further questions please contact Maaike Bemelmans via firstname.lastname@example.org or 06-46928380
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