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Bilingual Customer Service Representative nursing, Medical Technology, Heerlen

Bilingual Customer Service Representative nursing, Medical Technology, Heerlen

Solliciteer direct
Opleidingsniveau: MBO Dienstverband: Vast Salaris: 1750 - 2500

Over de functie

Would you like to provide first level technical support and address device related questions directly to patients via the phone?The world largest medical technology company in Heerlen in the Netherlands is looking for new professionals with native skills in two different languages and preferably a background in nursing.

To support this organization new patient support contact center we are currently looking for a full-time service oriented Contact Center agent with excellent communication skills. 
We offer you a position where where you will provide first level technical support and address device related questions directly to patients via the phone. Whenever issue cannot be resolved, you are responsible for the escalations to second level technicians and ensure correct follow up is done until case can be closed. You will be involved in the complaint handling process and the linking pin, between patient, hospital, field and tech services. In this role we expect an empathic approach, where service and customer satisfaction is key. 

Over het bedrijf

This organization is the world's largest medical technology company, but they come from humble beginnings. It was founded in 1949 as a medical equipment repair shop by Earl Bakken and his brother-in-law, Palmer Hermundslie. Over the years, they developed additional core technologies, including implantable mechanical devices, drug and biologic delivery devices, and powered and advanced energy surgical instruments. Today, their technologies are used to treat nearly 40 medical conditions.

"Work together to address universal healthcare needs and improve patients’ lives. Help shaping the future"


  • Fluent In English, Spanish and Polish 
  • Preferably background in nursing


We offer you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged. Your Development Plan will challenge you to further develop your personal skills and competencies, to build your career within our global organization.

  • Startdate: a.s.a.p.
  • Starting salary: €2000 - €2700 a month(40-hour work week), The salary depends on your age and years of experience in a simular role.
  • 28 holidays based on your worked hours a year and 8% holiday money
  • Travel expenses are partially covered (€0.19 cent pro km. and max. €7,60 a day)


If you feel this vacancy is of interest and it falls within your skills set, then please feel free to start your application by applying below. For further questions please contact Maaike Bemelmans via maaike.bemelmans@experis.nl or 06-46928380


Geplaatst:24-05-2018Salaris:1750 - 2500
Specialisme:Supply chain & LogisticsOpleidingsniveau:MBO
Locatie:HeerlenErvaring:Tot 3 jaar
Salaris:1750 - 2500
Specialisme:Supply chain & Logistics
Ervaring:Tot 3 jaar


Solliciteer op deze functie door hierboven op 'Solliciteer direct' te klikken. In ons sollicitatieproces is een cv verplicht maar een motivatiebrief is niet nodig.

Over Experis

Experis is onderdeel van ManpowerGroup. We bemiddelen tussen organisaties en professionals in vaste en interimbanen. Wij hebben de overtuiging dat plezier in het werk en werken vanuit persoonlijke drijfveren, leidt tot succes. Experis verbindt de ambitie van werkgevers met de talenten van professionals. Als deze samenkomen, behalen we samen een optimaal resultaat. Dit doen we al meer dan 30 jaar met veel plezier, succes en toewijding.

Experis. A different kind of talent company.