We offer you a challenging position in a highly dynamic and innovative environment where you assists end-users in resolving IT related incidents/ problems through discussion and diagnostics. As part of a very motivated team, you take the necessary steps to remedy problems. Next to this your aim is to try to return the user to productivity as quickly as possible with the highest level of customer satisfaction.
In this role you are responsible to provide remote and local end-user IT support to customers related to a broad spectrum of IT infrastructure and applications within a medior role (technical oriented)
IT support areas (not limited to) are: PC-hardware, smartphones, printers, office applications, productivity tools, client operating systems and internet applications
Focus on 1st and 2nd level troubleshooting, processing standard change requests and executing daily IT operational tasks. May be part of a team that rotates through multiple shifts
Performs operational tasks on a good level in client technology areas or acts as Subject Matter Expert within one (or more) areas
Can effectively communicate policies, standards and guidelines to the business
May coordinate communication and troubleshooting to determine impact of major system outages which effect the entire organization
Works according to IT Service management standards and is able to contribute to the service support processes incident management, problem management, asset/configuration management and change management
Recommends current supported software applications and hardware appropriately to best meet customer requirements
Administers accounts and access on various platforms
Creates and updates knowledge base articles to provide good level of service for end-users. Acts as knowledge champion to share knowledge across IT teams
Able to independently set up hardware, software and IT related products or systems. Responsible for monitoring and maintaining accurate IT asset information as required
Participates as a team member in different IT projects on a national or international level
Over het bedrijf
Our client is a Forbes top 100 company and has its Shared Services Center in Limburg. They have a A-level international IT department, where there is a dynamic and top quality environment where you can give your career a boost. Personal development and personal initiatives are encouraged, and you will be facilitated to further develop your skills and career in a global organisation.
Bachelor in IT
ITIL Foundations certified
2+ years professional experience with 1st and 2nd line support and helpdesk call administration
Fluent in Dutch and English is a must
Customer focused, team player and prepared to go the extra mile to deliver IT service to the customer (no 9 to 5 mentality)
Must be able to analyze, summarize and communicate complicated problems and provide action recommendations to the next level of the escalation chain
Good time management and prioritization skills
Basic understanding of project management methods and techniques
We offer you a challenging position in a high tech company with very good working conditions and plenty of opportunities to develop your career.
More info? Please contact Danny Stijnen email@example.com or call 00316-46928521.
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