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Technical User Support Analyst / Servicedeskmedewerker - Heerlen

Technical User Support Analyst / Servicedeskmedewerker - Heerlen

Solliciteer direct
Opleidingsniveau: HBO Dienstverband: Tijdelijk Salaris: 1750 - 2500

Over de functie

We offer you a challenging position in a highly dynamic and innovative environment where you assists end-users in resolving IT related incidents/ problems through discussion and diagnostics. As part of a very motivated team, you take the necessary steps to remedy problems. Next to this your aim is to try to return the user to productivity as quickly as possible with the highest level of customer satisfaction.

In this role you are responsible to provide remote and local end-user IT support to customers related to a broad spectrum of IT infrastructure and applications within a medior role (technical oriented)

  • IT support areas (not limited to) are: PC-hardware, smartphones, printers, office applications, productivity tools, client operating systems and internet applications
  • Focus on 1st and 2nd level troubleshooting, processing standard change requests and executing daily IT operational tasks. May be part of a team that rotates through multiple shifts
  • Performs operational tasks on a good level in client technology areas or acts as Subject Matter Expert within one (or more) areas
  • Can effectively communicate policies, standards and guidelines to the business
  • May coordinate communication and troubleshooting to determine impact of major system outages which effect the entire organization
  • Works according to IT Service management standards and is able to contribute to the service support processes incident management, problem management, asset/configuration management and change management
  • Recommends current supported software applications and hardware appropriately to best meet customer requirements
  • Administers accounts and access on various platforms
  • Creates and updates knowledge base articles to provide good level of service for end-users. Acts as knowledge champion to share knowledge across IT teams
  • Able to independently set up hardware, software and IT related products or systems. Responsible for monitoring and maintaining accurate IT asset information as required
  • Participates as a team member in different IT projects on a national or international level

Over het bedrijf

Our client is a Forbes top 100 company and has its Shared Services Center in Limburg. They have a A-level international IT department, where there is a dynamic and top quality environment where you can give your career a boost. Personal development and personal initiatives are encouraged, and you will be facilitated to further develop your skills and career in a global organisation.



  • Bachelor in  IT
  • ITIL Foundations certified
  • 2+ years professional experience with 1st and 2nd line support and helpdesk call administration
  • Fluent in Dutch and English is a must
  • Customer focused, team player and prepared to go the extra mile to deliver IT service to the customer (no 9 to 5 mentality)
  • Must be able to analyze, summarize and communicate complicated problems and provide action recommendations to the next level of the escalation chain
  • Good time management and prioritization skills
  • Basic understanding of project management methods and techniques


We offer you a challenging position in a high tech company with very good working conditions and plenty of opportunities to develop your career.


More info? Please contact Danny Stijnen danny.stijnen@experis.nl or call 00316-46928521.


Geplaatst:17-01-2018Salaris:1750 - 2500
Specialisme:Infrastructure & SupportOpleidingsniveau:HBO
Locatie:HeerlenErvaring:3 tot 5 jaar
Salaris:1750 - 2500
Specialisme:Infrastructure & Support
Ervaring:3 tot 5 jaar


Solliciteer op deze functie door hierboven op 'Solliciteer direct' te klikken. In ons sollicitatieproces is een cv verplicht maar een motivatiebrief is niet nodig.

Over Experis

Experis is onderdeel van ManpowerGroup. We bemiddelen tussen organisaties en professionals in vaste en interimbanen. Wij hebben de overtuiging dat plezier in het werk en werken vanuit persoonlijke drijfveren, leidt tot succes. Experis verbindt de ambitie van werkgevers met de talenten van professionals. Als deze samenkomen, behalen we samen een optimaal resultaat. Dit doen we al meer dan 30 jaar met veel plezier, succes en toewijding.

Experis. A different kind of talent company.