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Customer Service Support Officer Eindhoven

Customer Service Support Officer Eindhoven

Solliciteer direct
Opleidingsniveau: HBO Dienstverband: Tijdelijk Salaris: 2500 - 3500

Over de functie

Your challenge 
As a Customer Service Quote & Tender Support Officer you will be dedicated to the PCMS (patient monitoring) and HI (Healthcare Informatics) modalities. Your challenge is to meet our customers’ demands by producing quotes and contracts within the set deadlines. When we get an order from our customer it is your responsibility that this is processed first time right in order for other departments to use the information that you have provided. You are the first point of contact for many stakeholders who rely on you. You are at the center of things (“spin in het web”) and your input and knowledge is crucial for all other departments around you.
Your responsibilities 

  • To produce quotations and service contracts for PCMS and HI service force
  • Driving order acceptance process (e.g. processing orders, service contracts and contract changes)
  • Process service orders in SAP
  • Invoice yearly service fees
  • Active role in process improvements and projects (e.g. signaling and initiating actions)
  • Support account manager in maintaining contact (telephone, e-mail) with important customers.

Over het bedrijf

In this role, you are part of the Sales Support team. This team consists of 10 people who work on producing quotes, tenders and orders for different modalities (imaging systems, ultrasound, patient monitoring & healthcare informatics and customer services). Sales Support is THE department where all processes come together. You are in close contact with the sales force (accountmanagers and product specialists), service force (accountmanagers and operations managers), the customer care center, Field Service Engineers and different members of the management team.


  • A Bachelor’s degree in, for example: communications, economics, management, international business
  • Experience working with SAP is a pre
  • Fluent in Dutch and English
  • Accurate and analytic
  • Preferably 3-5 years experience in a similar position
  • Someone who is able to set priorities in a very dynamic and hectic surrounding
  • A strong personality who is not afraid to voice his or her opinion
  • A fast and enthusiastic learner


Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Hugo Smorenburg via hugo.smorenburg@experis.nl of bel 06-13017714.


Geplaatst:03-01-2018Salaris:2500 - 3500
Locatie:EindhovenErvaring:3 tot 5 jaar
Salaris:2500 - 3500
Ervaring:3 tot 5 jaar


Solliciteer op deze functie door hierboven op 'Solliciteer direct' te klikken. In ons sollicitatieproces is een cv verplicht maar een motivatiebrief is niet nodig.

Over Experis

Experis is onderdeel van ManpowerGroup. We bemiddelen tussen organisaties en professionals in vaste en interimbanen. Wij hebben de overtuiging dat plezier in het werk en werken vanuit persoonlijke drijfveren, leidt tot succes. Experis verbindt de ambitie van werkgevers met de talenten van professionals. Als deze samenkomen, behalen we samen een optimaal resultaat. Dit doen we al meer dan 30 jaar met veel plezier, succes en toewijding.

Experis. A different kind of talent company.