Summer is coming! This means we are looking for Customer Service agents that can help us out during the summer from May till August, with the possibility of staying after the summer.You will support our customers via phone, email and WhatsApp in both your native language (Portugese) and English. You help them to obtain their tickets, give advice about their entertainment location, and answer questions they might have. You will also be responsible for messages and posts in your specific language on social media.
What are your responsibilites? - Serve as main point of contact for all our customers via multiple channels: phone, email and WhatsApp. - Ensure customer satisfaction by providing timely and accurate information. - Logging detailed and accurate case notes to ensure optimal assistance for customers. - Take part in any other projects related to the customer service
Over het bedrijf
Our client is one of the fastest-growing tech startups in the Netherlands.
They’re revolutionising the way people buy tickets to culture and attractions in cities all over the world. Their technology allows users to easily browse and book tickets to the best attractions in seconds, meaning customers can enter museums, zoos, theme parks and more simply by showing their smartphones.
You have excellent written and spoken communication skills in both Portugese and English
You are organised, energetic, and have a positive attitude
You are flexible and don’t mind working in the evenings (till midnight) and weekends every now and then (a higher salary rate applies for these shifts).
You know your way around social media
Available between 13 and 40 hours a week
Bonus points for...
A third language!
What we offer
An informal atmosphere in our Central Amsterdam office (near Amstelstation)
Plenty of responsibility and an opportunity to grow into a Customer Service role
The chance to make an impact in a fast growing company
A bright, welcoming office where we work hard and play hard too
Great working conditions and a competitive salary
A personal 20% discount code for all the tickets you order with us
Fresh coffee and a free lunch every day
Fun, sociable events in and out of the office space. They have table football, Friday drinks, show-and-tell sessions with pizza, and lots more!
If you feel the Customer Service Agent Portugese is of interest and it falls within your skills set, then please feel free to start your application by applying below. For further questions please contact Shanna Brokx via firstname.lastname@example.org or 06-46933385.
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