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Consumer Satisfaction specialist

Consumer Satisfaction specialist

Solliciteer direct
Opleidingsniveau: HBO Dienstverband: Vast Salaris: 2500 - 3500

Over de functie

We want to deliver a great experience rather than just a product! In your role as the Consumer Satisfaction Specialist you will be responsible for ensuring that people ordering through our direct-to-consumer channel will have the best possible experience on many parts of the customer journey, but mainly in our post purchase phase. You are proactively identifying consumer needs based on their feedback and will align with the responsible DtC teams to translate these improvements to our webshops and other channels. In this role, you will be the single point of contact within the direct-to-consumer team to our (external) consumer service center and consumer care leads within the local markets.

Key Responsibilities

  • Make sure that every customer will end up as an ambassador of our brands
  • Monitor customer feedback captured at our customer care agency and through our user feedback tools on our websites. Based on the feedback connect with the DTC team, supply chain, fulfilment center and/or IT team on planning and implementing changes to improve the consumer experience.
  • Implement, mapping and improving our end-to-end NPS covering all touchpoints – pre & post sales
  • Lead expansion of our current service channels (e.g. chat, whatsapp, self service) in order to improve call avoidance
  • Working closely with our Content Managers, CRM Manager, Development team, Commercial team, and Operations team to implement changes for customer satisfaction improvements
  • Defining and executing initiatives to start surprising our consumers through our channels

Over het bedrijf

Functie-eisen

To be successful in this role:

  • You should bring MBO+/HBO degreein the area of communications, (online) marketing and project management.
  • You have 1+ years of relevant experience and strong knowledge of Microsoft Office.
  • You have worked with Content Management Systems (e.g., Intershop, Magento, Sitecore) before.
  • You like it to keep the processes and planning strait and clear, you will make sure that no deadline will be missed. 
  • your skills in Dutch and English languages are excellent, while proficiency in German, French or Spanish is considered as a plus.
  • Knowledge of digital or writing search engine optimized copy is considered as a plus as well.

Contactinformatie

Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Dave Meijer via dave.meijer@experis.nl of bel 06-46928479.

Samenvatting

Geplaatst:12-04-2018Salaris:2500 - 3500
Specialisme:Supply chain & LogisticsOpleidingsniveau:HBO
Locatie:UtrechtErvaring:Tot 3 jaar
Branche:Handel/groothandelDienstverband:Vast
Geplaatst:12-04-2018
Salaris:2500 - 3500
Specialisme:Supply chain & Logistics
Opleidingsniveau:HBO
Locatie:Utrecht
Ervaring:Tot 3 jaar
Branche:Handel/groothandel
Dienstverband:Vast

Sollicitatieprocedure

Solliciteer op deze functie door hierboven op 'Solliciteer direct' te klikken. In ons sollicitatieproces is een cv verplicht maar een motivatiebrief is niet nodig.

Over Experis


Experis is onderdeel van ManpowerGroup. We bemiddelen tussen organisaties en professionals in vaste en interimbanen. Wij hebben de overtuiging dat plezier in het werk en werken vanuit persoonlijke drijfveren, leidt tot succes. Experis verbindt de ambitie van werkgevers met de talenten van professionals. Als deze samenkomen, behalen we samen een optimaal resultaat. Dit doen we al meer dan 30 jaar met veel plezier, succes en toewijding.

Experis. A different kind of talent company.