We are looking for a Customer Support Specialist for one of our customers in Waalwijk.
As a Customer Support Specialist, you will be responsible for the customer experience in handling the Order to Cash process (OTC). You will provide customers and sales staff with excellent service and actual information.
You will closely work together with sales and account managers, your Supply Chain colleagues, and your colleagues in the department. You are proactive in building good relationships with stakeholders, in processing and following up on customer orders in SAP and in continuously improving your daily work.
Within a strong LEAN / continuous improvement culture, we expect you to proactively come up with ideas to improve the customer experience as well as the OTC process efficiency and automation by using your excellent analytical skills, creativity and drive for results; we consider this as a very important part of your role. Next to that you are a strong team player that will back up and help your colleagues in the team.
In this position you will report to a Team Leader.
What will you do: * Order processing * Work closely together with Account Manager(s) * Logistical follow-up * Complaint handling * Various projects * Continuous improvements events
Over het bedrijf
You are: * In possession of at least a Bachelors with 3 years working experience in supply chain Management, Customer Service,Business administration (or similar) * Experienced in the OTC (Order to Cash) process and in handling customer portfolio’s is a must! * Fluent in English * Additional 2-3 European languages is preferred * Customer focused and an excellent planner/organizer * Curious with an open attitude and a team player * Familiar with working with SAP and with MS Office applications.
Are you pro-active, do you have a positive work attitude, not afraid to be critical and able to constantly adapt yourself as being part of a dynamic organization? Do you see working in the customer service department as a good experience to boost your further career by learning the basic process and working in the heart of the business? Do you also have strong affinity with continuous improvements and experience with Order to Cash? Then we are looking for you
Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Danielle van Heeswijk via firstname.lastname@example.org of bel 06-53525682.
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