Klantenservicemedewerker Noors, Deens of Zweeds Heerlen

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Contactgegevens consultant

Danny Stijnen
06-46928521

Dienstverband

Vast

Fulltime / Parttime

Fulltime

Opleidingsniveau

HBO

Salaris

€1750 - €2500

Vakgebied

Supply chain & Logistics

Waar ga je werken?

Deel deze vacature

Functieomschrijving

Do you speak the Danish, Norwegian or Swedish language native or naer-native and are you open for new opportunities? The world largest medical technology company in Heerlen is looking for new customer care representatives to join the team!

In this position you will have contact with hospitals about their orders, delivery and payment of goods. We offer you a position where where you offer day-to-day support in Order-To-Cash  processes (orders, disputes & credits, enquiries, returns, monitoring…) as well as Supply Chain processes (PAR level, carrier scheduling…) through analytical and operational support. Other responsibilities include exceptional return flow management such as; return info check-creation in SAP, pick up arrangement & follow-up & update SAP, and responsibility for Service & Repair management:  creation in SAP,   return arrangement, offer preparation & manage the invoicing.

Responsibilities:

  • Monitoring physical & information flows 
  • Issue resolution and reactive communication towards the customer and coordination is the issues.
  • Handle and monitor; orders, disputes & credits, enquiries, returns.
  • Managing all incoming calls (including orders) and incoming e-mails. 
  • Provide a professional level of support to the Back Office & Field sales staff and customers.
  • All  administration activities will be placed in SAP, which is leading. 

Functie-eisen

​To be successful in this role, you are a pro-active team player with a distinct drive for execution and results. You have a strong focus on customer satisfaction and are able to build lasting relationships with clients and colleagues in other departments and disciplines. Managing several tasks and projects at once poses no problem for you.

  • Bachelor degree (or at least MBO+) 
  • (Near)Native communication skills in Danish, Norwegian or Swedish & fluent in English  
  • 0 to 3 years experience in customer service and order management
  • Excellent communication skills (verbal and written)
  • Computer literacy (MS-Office and preferably SAP/ ERP)

Over het bedrijf

This organization is the world's largest medical technology company. Today, their technologies are used to treat nearly 40 medical conditions.

"Work together to address universal healthcare needs and improve patients’ lives. Help shaping the future"

Arbeidsvoorwaarden

We offer you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged. Your Development Plan will challenge you to further develop your personal skills and competencies, to build your career within our global organization.

  • Startdate: a.s.a.p.
  • Starting salary: €1800 - €2600 a month(40-hour work week), The salary depends on your age and years of experience in a simular role.
  • 28 holidays based on your worked hours a year and 8% holiday money
  • Travel expenses are partially covered (€0.19 cent pro km. and max. €7,60 a day)

Contactinformatie

Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Danny Stijnen via danny.stijnen@experis.nl of bel 06-46928521.

Waar ga je werken?

Contactgegevens consultant

Danny Stijnen
06-46928521

Deel deze vacature

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