Customer service representative Danish Swedish or Norwegian in Heerlen

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Contactgegevens consultant

Danny Stijnen



Fulltime / Parttime





€1750 - €2500


Supply chain & Logistics

Waar ga je werken?

Deel deze vacature


Do you speak the Danish, Swedish, Norwegian or a combination of these languages native or near-native and are you open for new opportunities? The world largest medical technology company in Heerlen is looking for new customer care representatives to join the team!

In this position you will have contact with hospitals about their orders, delivery and payment of goods. We offer you a position where you offer day-to-day support in Order-To-Cash  processes (orders, disputes & credits, enquiries, returns, monitoring…) as well as Supply Chain processes (PAR level, carrier scheduling…) through analytical and operational support. Other responsibilities include exceptional return flow management such as; return info check-creation in SAP, pick up arrangement & follow-up & update SAP, and responsibility for Service & Repair management:  creation in SAP,   return arrangement, offer preparation & manage the invoicing.


  • Monitoring physical & information flows 
  • Issue resolution and reactive communication towards the customer and coordination is the issues
  • Handle and monitor; orders, disputes & credits, enquiries, returns
  • Managing all incoming calls (including orders) and incoming e-mails
  • Provide a professional level of support to the Back Office & Field sales staff and customers
  • All  administration activities will be placed in SAP, which is leading


​To be successful in this role, you will need to be a pro-active team player with a distinct drive for execution and results. You have a strong focus on customer satisfaction and are able to build lasting relationships with clients and colleagues in other departments and disciplines. Managing several tasks and projects at once poses no problem for you.

  • Bachelor degree (or at least MBO+) 
  • (Near)Native communication skills in Danish, Swedish, Norwegian or a combination of the previous languages & fluent in English  
  • 0 to 3 years experience in customer service and order management
  • Excellent communication skills (verbal and written)
  • Computer literacy (MS-Office and preferably SAP/ ERP)

Over het bedrijf

This organization is the world's largest medical technology company. Today, their technologies are used to treat nearly 40 medical conditions.

"Work together to address universal healthcare needs and improve patients’ lives. Help shaping the future"


We offer you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged. Your Development Plan will challenge you to further develop your personal skills and competencies. This to build your career within our global organization. 
The conditions of a contract will be:

  • Startdate will be as soon as possible
  • A contract directly on the payroll of our client
  • Starting salary: €1900 - €2700 gross per month based on 40 hours per week, depending on your experience
  • 28 holidays based on your worked hours a year
  • Holiday allowances of 8% of your gross yearly income
  • Travel expenses are partially covered (€0.19 cent per kilometer and a maximum of  €7,60 a day


Would you like to receive more information or do you have any questions regarding to this vacancy, please contact Inge Schuitemaker at or give Inge a call at +31 (0) 6 - 469 285 60

Waar ga je werken?

Contactgegevens consultant

Danny Stijnen

Deel deze vacature

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