Junior Technical User Support Analyst / Skilled Servicedesk – Heerlen

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Contactgegevens consultant

Danny Stijnen
020-5579500

Dienstverband

Vast

Fulltime / Parttime

Fulltime

Opleidingsniveau

HBO

Salaris

€1750 - €2500

Vakgebied

Infrastructure & Support

Deel deze vacature

Functieomschrijving

 
In this role you are responsible to provide remote and local end-user IT support to customers related to a broad spectrum of IT infrastructure and applications within a junior role (technical oriented)

  • IT support areas (not limited to) are: PC-hardware, smartphones, printers, office applications, productivity tools, client operating systems and internet applications
  • Focus on 1st level troubleshooting, processing standard change requests and executing daily IT operational tasks. May be part of a team that rotates through multiple shifts
  • Can effectively communicate policies, standards and guidelines to the business
  • Works according to IT service management standards and is able to work in the service support processes incident management, problem management, asset/configuration management and change management
  • Recommends current supported software applications and hardware appropriately to best meet customer requirements
  • Administers accounts and access on various platforms
  • Rely on knowledge base articles to provide good level of service for end-users
  • Assist in setting up hardware, software and IT related products or systems. Responsible for monitoring and maintaining accurate IT asset information as required
  • Participate as a team member in different IT projects on a national or international level

Functie-eisen

 

  • Mid-level  IT education
  • ITIL Foundations certified
  • Hands on professional experience (relevant internship) with 1st and 2nd line support and helpdesk call administration
  • Fluent in Dutch and English is a must
  • Customer focused, team player and prepared to go the extra mile to deliver IT service to the customer (no 9 to 5 mentality)
  • Good time management and prioritization skills
  • Able to work in shifts and travel max 10% of your time.

Over het bedrijf


Our client is a Forbes top 100 company and has its Shared Services Center in Limburg. They have a A-level international IT department, where there is a dynamic and top quality environment where you can give your career a boost. Personal development and personal initiatives are encouraged, and you will be facilitated to further develop your skills and career in a global organisation.
 

Arbeidsvoorwaarden


We offer you a challenging position in a high tech company with very good working conditions and plenty of opportunities to develop your career.
 

Contactinformatie


Interested? Please contact Danny Stijnen by mail danny.stijnen@experis.nl or phone 06-46928521
 

Contactgegevens consultant

Danny Stijnen
020-5579500

Deel deze vacature

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